All orders process and ship Monday - Friday, excluding weekends and holidays. If the order is placed after the daily cut-off time, it will be processed the following business day. Standard U.S shipping carrier rates apply. Once shipped, ground delivery typically takes five to eight business days. International shipping rates may vary by package weight and destination. All duties and taxes (including value added taxes) will be the responsibility of the recipient. We cannot confirm the exact amount of any duties or taxes in advance

All orders must be returned within 30 days of purchase for a refund. Returned items must be unused and in the exact same condition as they were received.

At this time, we do not accept exchanges. However, you are welcome to return any eligible returns and re-purchase the items of your choice.

How to request a return:

If you would like to initiate an eligible return, please email us at support@shopmydot.com for return instructions and next steps.

We recommend retaining return tracking until your return is processed. Once we receive your return, please allow 7 - 10 business days for your refund to process. Please allow up to 10 working days for your refund to display in your account as processing times vary based on payment providers.